Jira - Incident Ticket
A. Log in
1. Go to the Quad Infotech Website (quadinfotech.com).
![Image](http://www.quadinfotech.com/wp-content/uploads/2020/12/QUAD-Tutorial-Login-Step-1.jpg)
2. Select "Customer Login" on the top right side of the screen.
![Image](http://www.quadinfotech.com/wp-content/uploads/2020/12/QUAD-Tutorial-Login-Step-2.jpg)
3. Select “Create a Ticket”
![Image](http://www.quadinfotech.com/wp-content/uploads/2021/09/NEW-Sign-Up-for-Jira-03-1-e1632251752510.png)
4. Enter the email address that
you registered and click "Next"
![Image](http://www.quadinfotech.com/wp-content/uploads/2021/10/Asset-3.png)
5. Enter the password you
created and click "Log In"
![Image](http://www.quadinfotech.com/wp-content/uploads/2021/10/Asset-2.png)
B. Creating an Incident/Technical Support Ticket
1. Log in our Self-Service Portal
![Image](http://www.quadinfotech.com/wp-content/uploads/2021/10/Asset-3.png)
2. Select "Support"
![Select Support](http://www.quadinfotech.com/wp-content/uploads/2021/10/Select-Support.png)
3. Click on “Incident/Technical support” to submit a ticket.
![Image](http://www.quadinfotech.com/wp-content/uploads/2021/10/Incident-Support.png)
4. Complete the form with the relevant information detailing your incident or issue or request. Once completed, select Send at the bottom of the form to submit the ticket.
![Image](http://www.quadinfotech.com/wp-content/uploads/2021/10/Complete-the-Form.png)
5. Once you have submitted your ticket, you will receive an email indicating that a new ticket has been generated, and you can use the link provided in the email to track the status of that issue.
![Image](http://www.quadinfotech.com/wp-content/uploads/2021/10/e-mail.png)